Frequently asked questions

Every repair starts with a free diagnostic. We identify the fault and agree a fixed price with you before any work begins — if you decline, you pay nothing. Starting prices are on our pricing page.

Most phone screens and batteries are done the same day, often in under two hours. Laptops and printers typically take 24–48 hours, and gaming consoles 2–4 days for board-level work. We'll always confirm a timeframe with your quote.

Yes. We never access your personal files, and repairs are performed without wiping your device wherever technically possible. For extra peace of mind, we still recommend a backup before any hardware work.

Every repair carries a 90-day warranty on parts and labor. On top of that, our 100% satisfaction guarantee means if you're not happy with the repair, we make it right or refund you.

Walk-ins are always welcome for phones and tablets. For laptops, printers, and consoles we recommend booking online so a bench slot — and any parts your model needs — are ready when you arrive.

Yes — free pickup and return is available across our service areas around both locations. Choose the pickup option when booking and we'll arrange a time that suits you.

Apple, Dell, HP, Lenovo, Asus, Acer, Samsung, Google, PlayStation, Xbox, Nintendo, and most major printer brands including HP, Canon, Epson, and Brother. Unsure about yours? Call us — if we can't fix it, the diagnostic is free.

Then you pay nothing for the diagnosis, and we'll tell you honestly whether replacement is the smarter option. We'll even help you understand what to look for in a new device — no obligation.