Terms & Conditions

By booking a repair with Sparkfix Tech Care, you agree to the following terms. If anything here is unclear, please contact us before booking and we'll be happy to explain.

Quotes and pricing

All repairs begin with a free diagnostic and a fixed quote agreed with you before work starts. The quoted price is final unless further faults are discovered during repair, in which case we will contact you for approval before proceeding. No work is ever carried out without your consent.

Warranty

Every repair carries a 90-day warranty covering the parts fitted and the labor performed. If the same fault recurs within that period under normal use, we will remedy it free of charge. The warranty does not cover new, unrelated faults or damage caused by accident, liquid, or unauthorized modification after the repair.

Satisfaction guarantee

If you are not satisfied with a completed repair, tell us within 14 days and we will make it right — or refund the repair cost. This guarantee sits alongside your statutory rights, which are unaffected.

Data and liability

While we take every care to protect your data, we recommend backing up your device before any repair. Our liability for any single repair is limited to the cost of that repair. We are not liable for indirect or consequential losses.

Uncollected devices

Please collect your device within 30 days of being notified it is ready. After 90 days we may dispose of uncollected devices to recover storage and repair costs, following reasonable attempts to contact you.